Frequently Asked Questions

Please refer to our Shipping and Returns Policy Here.

Please refer to our Shipping and Returns Policy Here.

For more accurate information on when your package will arrive, refer to your tracking number. Please allow a few days for it to register.

Once your order has shipped, you'll receive a shipping confirmation email containing a link to track your package. Please allow a few days for your tracking to start working.

Once orders have been placed, we are unable to edit or cancel them. This includes editing items, quantities of items, shipping methods, and payment methods.

If you accidentally entered an incorrect address at checkout, please contact our Customer Service Team immediately after the order is placed. If your order is placed within our business hours (weekdays from 9am-4pm EST), we may be able to make the change for you before your order is processed! We have a very small window in which we are able to edit your address, so please note, contacting us with your inquiry does not guarantee we will be able to make the change. The best course of action is always to double-check your shipping details before submitting your order!

Please refer to our Shipping and Returns Policy Here.

Please refer to our Shipping and Returns Policy Here

Prices are subject to change at any time. We are happy to offer a one-time price adjustment on your regular priced item(s) if you ordered within 3 days prior to the sale start date. This applies to regular priced items only and does not include discount code items or items that are part of any other promotion. Please email us at support@preciouscharms.com within 7 days of your original order date to request a price adjustment.

Each charm comes in 5 different metals (see below). Each type of metal has a different price, except for 14K White and 14K Yellow Gold which has the same pricing.

Sterling Silver
Gold Plated
10K Yellow Gold – may be rhoduim plated at no additional cost. They are non-returnable.
14K Yellow Gold
14k White Gold

Due to the high volume of inquiries we receive daily and in fairness to all our customers, we are not able to adjust your order should you forget to use your code. We hope that this will encourage you to take the time to check out using the proper information. This will save you money, and save us time!

You can create an account with us here.

You can also create an account during the checkout process. We recommend creating an account so you can view your order history and save your information for quick and easy checkout in the future.